Privacy Policy

At Zepaste, we are committed to ensuring that your rides are seamless and secure. Our Privacy Policy provides comprehensive details on the data we collect and how we utilize it.

Data Collection and Usage

This policy applies to all users of Zepaste services globally, including those accessing our applications, websites, features, and other services.

This document explains how Zepaste and its affiliated entities gather and use personal data to offer our services. The policy applies to all individuals using our apps, websites, and services, unless specified otherwise by an independent privacy policy. This includes:

  • Passengers: Individuals who book or receive transportation services.
  • Drivers: Individuals providing transportation services independently or via partner companies.
  • Admin Users: Authorized personnel from corporate clients managing their services through the Zepaste platform.

This policy extends to individuals providing information to Zepaste in relation to their application for services or whose data we obtain to facilitate service operations (such as corporate clients and employee transport management solutions).

Our data handling practices adhere to applicable regulations in the regions where we operate. For inquiries regarding our practices in specific regions, please contact us.

Information We Collect

Zepaste collects various types of information, including:

  • User-Provided Data: When you register for an Zepaste account.
  • Usage Data: Generated through interactions with our services, such as location, device details, and app activity.
  • Third-Party Data: Information provided by your employer or service provider for transport purposes.

Types of Collected Information

  • User Profile Data: Name, contact details, address, login credentials, payment details, government-issued IDs, vehicle and insurance details (for drivers), and preferences.
  • Background Verification Data: For drivers, subject to legal requirements, including driving history and criminal background checks.
  • Demographic Data: Collected through surveys and third-party sources in some regions.
  • User Content: Feedback, support queries, and interactions with our customer service.
  • Location Data: Subject to app settings and permissions, precise or approximate location tracking.
  • Transaction Data: Details regarding service usage, charges, distance traveled, and payment methods.
  • Device Data: Hardware model, IP address, operating system, app versions, and preferences.
  • Communication Data: Information related to calls or messages made through our platform.

How We Use Your Information

Zepaste utilizes collected data to:

  • Provide reliable and efficient transportation services.
  • Ensure safety and security.
  • Enhance customer support.
  • Conduct research and development.
  • Enable communication between users.
  • Manage promotional activities.
  • Comply with legal obligations.

Data Sharing and Disclosure

Zepaste may share collected information with:

  • Other Users: Passengers and drivers to facilitate service provision.
  • Business Partners: In connection with services requested via promotional offers.
  • Affiliates and Subsidiaries: To enhance service delivery.
  • Service Providers: Including payment processors, marketing agencies, and IT service providers.
  • Legal Authorities: When required to comply with regulations or for dispute resolution.

User Control and Transparency

Users have the ability to manage their privacy settings through:

  • App Privacy Settings: Allowing or restricting data access.
  • Device Permissions: Managing access to location and contact details.
  • Marketing Preferences: Opting out of promotional communications.

Data Retention and Deletion

Zepaste retains user data for the duration of the account’s existence and in compliance with regulatory obligations. Data no longer required is either deleted or anonymized.

Security Measures

We implement robust measures to protect user data, although no security system can be completely secure. Users are advised to take necessary precautions.

Children's Privacy

Our services are not intended for individuals under 18 years of age. If a minor’s data is inadvertently collected, please contact us for its removal.

Policy Updates

Zepaste may revise this policy periodically. Users will be notified of significant changes, and the latest version will be available on our website.

Contact Us

For queries regarding this Privacy Policy, please contact us at:

Zepaste
Khasara no 1032/02, Wazirabad Sector-52, Gurgaon, Haryana, India, 122003
Email: info@zepaste.com
By using our services, you acknowledge having read and agreed to this Privacy Policy.